Meridian Health Network's COO on the operational changes behind shorter wait times and better outcomes.
Q: What's the biggest operational bottleneck in healthcare?
Handoffs. Every time a patient moves between departments, information gets lost. We mapped every handoff in our system and it changed how we staff entirely.
Q: What result are you proudest of?
Average emergency wait times dropped by 40% in a year, without adding headcount. That came purely from fixing coordination, not spending more.