BrightPath Logistics tripled shipment volume while keeping its support team the same size, by routing tickets before they reach a human.
As BrightPath Logistics' shipment volume tripled year over year, its support queue grew far faster than its team could scale to match.
A triage layer that automatically resolves routine status-check tickets before they reach a human agent freed the team to focus on the exceptions that actually need a person — keeping response times flat through the growth.